When Carol Colgan stepped off the flight from her last business trip before retirement in 2009, she didn’t think twice about the clogged feeling in her right ear. The veteran traveler had experienced her fair share of discomfort from flying. A few days later, when her ear still had not returned to normal, she sought help from her GBMC primary care physician Sarah Whiteford, MD. After a regimen of antibiotics provided no relief, Ms. Colgan was referred to Brian Kaplan, MD, FACS, Chairman of the Department of Otolaryngology.