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Patient Safety & Quality Measures at GBMC

Quality and Patient Safety

"To every patient, every time, we will provide the care that we would want for our own loved ones"

Our patients have a right to know how we are doing and have made a commitment to be transparent and open about our efforts to provide safe and reliable care. Included below are many of the metrics we monitor such as hand hygiene, infections, patient satisfaction and quality care measures. Click on the name of the metric to learn more about what it is and see our most current measurements.

Transparency 
Dashboards

GBMC provides comprehensive data on our performance and benchmark comparisons to other medical centers across the nation.

Quality and Patient Safety Resources

Quality and patient safety resources provide tools and information to healthcare organizations and pateints to improve the safety and effectiveness of healthcare services.
 

The Board Quality Committee

The Board Quality Committee is responsible for oversight of the quality and safety of the care provided to patients of the GBMC Healthcare. The membership includes board members, physicians, nurses, patients and family members. The Committee recommends and oversees achievement of the annual quality and safety goals. In addition, they work with leadership to promote a culture of safety throughout the organization. Reports are provided to the Board of Directors at every meeting. Quality and Patient safety is the first report on the Board agenda which allows ample time for discussion.

Committee Members

Ms. Sandra Berman 

Gail Blackburn, R.N. 

Melvin Blanchard, M.D. 

Claire Cafirma, R.N. 

Ms. Carolyn Candiello 

John B. Chessare, M.D. 

Angela Feurer, D.N.P. 

Ms. Christina Fitts, Chair 

Ms. Kaye Flamm 

 
John Flowers, M.D. 

Mr. Jerry Focas, Esq. 

Mr. Edward Hoffman 

Ms. Tobi Hollander 

Carolyn Kieu, R.N. 

Yuliya Klopouh, PharmD 

Ms. Jane Mace 

Hmu Minn, M.D. 

Robin Motter-Mast, D.O. 

 
Mr. Steven Plano 

Mr. Bernard Rhee, Esq. 

John R. Saunders, Jr., M.D. 

Ms. Michelle Siri 

Devon Smith, D.V.M. 

Mr. Jared Spahn 

Ms. Alexis "Lucky" Thompson 

Rachael Whiteside, R.N. 

 

Feedback

At Greater Baltimore Medical Center, we strive to deliver the best possible care for our patients. If you have any concerns about your stay, we encourage you to speak directly with your nurse, your doctor and/or a manager. To contact a specific unit or department view our full directory or call our main number at 443-849-2000. You can also share your concerns with one of our staff in the Quality and Patient Safety Department at extension 2960, who will work with the clinical team or department manager to resolve your concerns. You may also complete this online form to communicate with the quality/patient safety department. We appreciate the opportunity to resolve concerns and learn about ways we can improve our services. 

You may also request a review by the following organizations:
Maryland Department of Heath & Mental Hygiene 
Office of Health Care Quality 
7120 Samuel Morse Dr. 
2nd Floor 
Columbia, MD 21046 
410-402-8016 or toll free 1-877-402-8218
Joint Commission Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
toll free 1-800-994-6610