Serving as a formal means of involving patients and their families in organizational policy, practices and program decision-making.
Our Vision Statement
Patient Family Advisors, representing the collective voice of all patients and families, will collaborate with the GBMC HealthCare system to achieve its goal of providing the highest quality of care to every patient, every time. This partnership seeks to better understand the patient and family experience in an effort to prioritize and improve comprehensive and compassionate patient- and family-centered healthcare.
PFAC Goals Include
- Fostering collaboration between patients, family members and GBMC HealthCare to identify, promote and ensure a focus on creating the ideal patient experience.
- Ensuring that care is both patient- and family-centered.
- Improving patient and family satisfaction.
Joining a PFAC
The GBMC HealthCare PFACs are comprised of patients, family members, and staff representing Greater Baltimore Medical Center, GBMC Health Partners, the Greater Baltimore Health Alliance and Gilchrist. We always look forward to welcoming new members! Any patient or family member who has current or recent (within the past two years) experience with GBMC hospital, GBMC Health Partners, or Greater Baltimore Health Alliance (GBHA) may apply to participate. Application forms and charters are located on each individual PFAC page below.
Patient Family Advisors (PFAs) are selected following an application/interview process. If your name is selected, you will be contacted by a staff member for an interview. All PFAs are asked to share personal experiences, opinions, and ideas in a constructive way to effectively improve the patient experience throughout the healthcare system. PFAC meetings are typically held two to six times per year for an hour and a half.
GBMC Hospital PFAC
GBMC Health Partners Primary Care PFAC
- View Charter
- Complete Application Form
- GBMC Health Partners Primary Care PFAC meetings are held two to four times per year. A staff member will inform all PFAs of specific dates, times, and locations of meetings (some meetings may be held virtually). For 2023, the meeting dates planned for each practice so far are as follows:
- Family Care Associates: Mid-March and Mid-August
- Hunt Manor: Early March and Mid-September
- Hunt Valley: Early April and Early October
- Internal Medicine: Late January and Mid-July
- Jarrettsville Family Care: Early February and Early August
- Jonestown: Late February and Early September
- Joppa Road: Early March and Early September
- Medicine for Adults: Mid-April and Mid-October
- Owings Mills: Late February and Late August
- Padonia: Late March and Late August
- Texas Station: Late May and Early September
Gilchrist FCAC
Maternal Newborn Health PFAC
- Our Vision: PFAC Members, representing the collective voice of all patients and families, will collaborate with the GBMC HealthCare System’s Maternal Newborn Health team to achieve its goal of providing the highest quality of care to every patient, every time. This partnership seeks to better understand the patient and family experience in an effort to prioritize and improve comprehensive and compassionate patient- and family-centered healthcare.
- View Charter
- Complete Application Form
The Randolph B. Capone Cleft Lip and Palate Program PFAC
The GBMC Randolph B. Capone Cleft Lip and Palate Program PFAC is a formal way to help continuously improve the patient experience by representing the collective voice of all patients and families and through collaboration with The Randolph B.Capone Cleft Lip and Palate Program advisors. This partnership seeks to better understand the patient and family experience to prioritize and improve comprehensive and compassionate patient- and family-centered healthcare.