Patient safety and satisfaction are the foundation of everything we do at GBMC and we’re always looking for ways to get even better. Rachel Ridgley, RN, Nurse Manager, Medical and Surgical Intensive Care Units and Central Monitor Station, and Lisa Griffee, Director of Quality Improvement, talked with Mary Beth Marsden and Don Scott about the steps that GBMC takes every day to ensure our patients get the high-quality care they need in a safe and caring environment.