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Patient Safety & Quality Measures at GBMC
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"To every patient, every time, we will provide the care that we would want for our own loved ones"
Our patients have a right to know how we are doing and have made a commitment to be transparent and open about our efforts to provide safe and reliable care. Included below are many of the metrics we monitor such as hand hygiene, infections, patient satisfaction and quality care measures. Click on the name of the metric to learn more about what it is and see our most current measurements.
The Board Quality Committee
The Board Quality Committee is responsible for oversight of the quality and safety of the care provided to patients of the GBMC Healthcare. GBMC is committed to a goal of zero preventable patient harm. The membership includes board members, physicians, nurses, patients and family members. The Committee recommends and oversees achievement of the annual quality and safety goals. In addition, they work with leadership to promote a culture of safety throughout the organization. Reports are provided to the Board of Directors at every meeting. Quality and Patient safety is the first report on the Board agenda which allows ample time for discussion.
Committee Members
Ms. Sandra Berman
Gail Blackburn, R.N.
Melvin Blanchard, M.D.
Claire Cafirma, R.N.
Angela Feurer, D.N.P.
Ms. Christina Fitts, Chair
Ms. Kaye Flamm
Paari Gopalakrishnan, MD, MBA
Gail Blackburn, R.N.
Melvin Blanchard, M.D.
Claire Cafirma, R.N.
Angela Feurer, D.N.P.
Ms. Christina Fitts, Chair
Ms. Kaye Flamm
Paari Gopalakrishnan, MD, MBA
John Flowers, M.D.
Mr. Jerry Focas, Esq.
Mr. Edward Hoffman
Ms. Tobi Hollander
Carolyn Kieu, R.N.
Yuliya Klopouh, PharmD
Ms. Jane Mace
Hmu Minn, M.D.
Robin Motter-Mast, D.O.
Mr. Jerry Focas, Esq.
Mr. Edward Hoffman
Ms. Tobi Hollander
Carolyn Kieu, R.N.
Yuliya Klopouh, PharmD
Ms. Jane Mace
Hmu Minn, M.D.
Robin Motter-Mast, D.O.
Mr. Steven Plano
Mr. Bernard Rhee, Esq.
John R. Saunders, Jr., M.D.
Ms. Michelle Siri
Devon Smith, D.V.M.
Mr. Jared Spahn
Ms. Alexis "Lucky" Thompson
Rachael Whiteside, R.N.
Mr. Bernard Rhee, Esq.
John R. Saunders, Jr., M.D.
Ms. Michelle Siri
Devon Smith, D.V.M.
Mr. Jared Spahn
Ms. Alexis "Lucky" Thompson
Rachael Whiteside, R.N.
Feedback
At Greater Baltimore Medical Center, we strive to deliver the best possible care for our patients. If you have any concerns about your stay, we encourage you to speak directly with your nurse, your doctor and/or a manager. To contact a specific unit or department view our full directory or call our main number at 443-849-2000. You can also share your concerns with one of our staff in the Quality and Patient Safety Department at extension 2960, who will work with the clinical team or department manager to resolve your concerns. You may also complete this online form to communicate with the quality/patient safety department. We appreciate the opportunity to resolve concerns and learn about ways we can improve our services.
You may also request a review by the following organizations:
You may also request a review by the following organizations:
Maryland Department of Heath & Mental Hygiene
Office of Health Care Quality
7120 Samuel Morse Dr.
2nd Floor
Columbia, MD 21046
410-402-8016 or toll free 1-877-402-8218
Office of Health Care Quality
7120 Samuel Morse Dr.
2nd Floor
Columbia, MD 21046
410-402-8016 or toll free 1-877-402-8218
Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
toll free 1-800-994-6610
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
toll free 1-800-994-6610
Quality and Patient Safety Resources
Here are some quality and patient safety resources for patients:
Maryland Health Care Commission (MHCC)
https://mhcc.maryland.gov/Pages/home.aspx: The MHCC provides a wide range of resources for patients, including information on healthcare quality, patient safety, and healthcare costs in Maryland.
Maryland Department of Health (MDH)
https://health.maryland.gov/Pages/Home.aspx: The MDH provides resources for patients on a variety of topics, including how to choose a healthcare provider, how to prepare for a doctor's visit, and how to manage chronic conditions.
Maryland Health Connection
https://www.marylandhealthconnection.gov/: Maryland Health Connection is the state's health insurance marketplace, where patients can shop for and enroll in health insurance plans that meet their needs and budget.
Maryland Medicaid
https://mmcp.health.maryland.gov/Pages/Home.aspx: Maryland Medicaid is a state and federal program that provides healthcare coverage for low-income individuals and families, including children, pregnant women, and people with disabilities.
Patient Safety Network
https://psnet.ahrq.gov/ : The Patient Safety Network is a national network of healthcare providers, patient advocates, and organizations that work together to improve patient safety and reduce medical errors.
Patient Advocate Foundation
https://www.patientadvocate.org/: The Patient Advocate Foundation provides free case management and advocacy services to patients with chronic, life-threatening, or debilitating illnesses.
HealthFinder.gov
https://healthfinder.gov/: HealthFinder.gov is a government website that provides a wide range of resources for patients, including information on healthy living, preventive care, and how to find and compare healthcare providers. Each of these resources provides valuable information and support for patients to help them make informed decisions about their healthcare and stay safe while receiving medical treatment.
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